About Me

I am a SaaS Implementation and Data Operations professional with experience leading system configurations, onboarding workflows, and cross-functional technical initiatives. At Watsco Ventures (OnCall Air), I’ve owned product data integrity, PIM monitoring, MySQL reporting, and large-scale operational transitions — ensuring platforms are configured accurately and ready for customer adoption. With a background spanning customer success, implementation, and data operations, I bridge business requirements with technical execution. I’ve partnered closely with Product and Engineering to troubleshoot integrations, streamline processes, and improve system reliability across hundreds of accounts. I bring hands-on expertise in SQL, Salesforce, Tableau, and Excel, along with certifications in Data Analytics and Product Management from BrainStation. I thrive at the intersection of implementation, systems optimization, and customer impact — translating complex requirements into scalable, high-quality solutions.

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